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Job Description
This is a work home opportunity.

We are currently recruiting top talent for our Medicare Retiree Solution Customer Service Center. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, empathy and patience.

– Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
– Utilizes compliant documentation standards
– Provides empathetic and member centric service
– Exceeding our member’s expectations is our standard
– Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Required Qualifications
-Demonstrated ability to be empathetic and compassionate
-Ability to apply patience
-Basic computer, typing and telephony skills

Preferred Qualifications
Customer Service experiences preferred

High School diploma, G.E.D. or equivalent experience


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