Cigna is Hiring Work from Home in Many States Now!

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Cigna is hiring work from home in many states

Cigna is a worldwide business. Cigna provides business services to millions of customers. Cigna is a Fortune 100 company. They are hiring work from home claims supervisors. 

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Position Summary:

  • Manages the daily operations of assigned team of 18-20+ claims processors 

  • Exhibits managerial courage to consistently engage staff and drive desired behaviors accurate

  • Partners with short and long term capacity planners as well as the resource management group to deliver on operational and client expectations

  • Understands and utilizes all Management Operating System (MOS) tools to include Barrier Time Tracker, Daily Schedule Controls, Automated Scorecard, Performance Profile and all other tools

  • Utilizes active management processes to develop direct reports, enabling the team to successfully balance accuracy and quality with productivity to drive positive results with a goal of 100% accuracy.

  • Works to remove barriers for front line staff and functions as a change leader to staff and matrix partners with regard to efficiency and quality. 

  • Meets business financial objectives through effective implementation of expense targets while meeting and exceeding customers’ expectations and commitments

  • Adapts communication style to effectively engage individuals/teams in a virtual environment, delivering communications positively and in support of organizational goals and objectives

  • Effectively communicates organizational strategies and share transparent messages to staff

  • Collaborates with matrix partners to ensure objectives and standards are met, policies and procedures are followed, gaps are identified and closed, and communications are clear

  • Identifies and executes on individual and overall improvements

  • Responsible for partnering with HR on people initiatives including compensation planning, performance management, staffing and employee relations concerns/issues, employee recruitment, training, teaming and employee development.

  • Facilitates compliance with all corporate policies for the claims processing staff.

  • Supports diversity by building an inclusive environment and valuing different perspectives

  • Stay current with external changes in the health care delivery system and makes adjustments as needed


  • High School Diploma or equivalent required, Bachelor’s degree preferred

  • 1+ years of experience managing claim processor’s preferred

  • 1+ years of experience using KPI tools to access and improve performance preferred

  • Experience and passion for leading, developing and motivating employees required

  • Deep understanding and passion for serving customers

  • Excellent communication, interpersonal and negotiation skills required

  • Ability to drive change and make process improvements required

  • Prior experience leading projects to enhance business outcomes

  • Strong time management skills required



This position is not eligible to be performed in Colorado.





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